Xchanging to Provide Cloud-Based Telecoms Service To Gatwick Airport

17 Oct 2013

LONDON, 17 October 2013 - Xchanging, the business process, procurement and technology services provider, has signed a new five-year technology contract with existing customer, London Gatwick Airport, the busiest single-runway airport in the world.

Under the terms of the contract, Xchanging, in partnership with Fujitsu and Cisco, will modernise the existing communications infrastructure and provide collaboration services, including voice, video and instant messaging. Phase one of the roll-out will begin this month and include 1,100 members of staff, before extending the services to the remaining 2,500 employees and the airport’s 300 commercial customers.

The new platform will provide the airport’s workforce with greater mobility, enabling staff to work from anywhere, connecting through to any device. Collaboration will be possible via smartphones and video conferencing and the flexible service means Gatwick Airport can consume services as necessary.

The contract is part of Gatwick Airport’s extensive transformation programme as it strives to become London’s airport of choice.

Michael Ibbitson, Chief Information Officer, Gatwick Airport, comments:

“We need to bring telecoms performance levels up to a standard capable of underpinning an ever busier and more challenging 24/7 environment; that’s critical for supporting our passengers effectively. I’m very excited with the new platform from Xchanging. Not only will it deliver reduced costs, it also offers flexible ways for our staff to communicate, wherever they are.”

Andrew Binns, Executive Director, Xchanging Technology Services, comments:

“Gatwick Airport is a fast-paced environment and moving from an on-premise telecoms set-up to a cloud-based consumption model provides staff with agility and flexibility. Following our announcement in June about delivering new End User Compute Desktop services to Gatwick, we’re delighted to expand the Telephony Services with this exciting and innovative contract.”

In addition to Telephony Services, Xchanging provides Network Management and End User Compute Services. To hear how Xchanging has brought innovation to millions of passengers, watch our latest video here.

Links to previously published press releases:

24 June 2013 - Xchanging secures additional contract with Gatwick Airport
20 Sept 2012 - Xchanging awarded 4 year Telephony contract by Gatwick Airport
26 April 2012 - Managing the network for the world's busiest single runway airport
24 Feb 2011 - Gatwick Airport deepens strategic relationship with Xchanging
28 Oct 2010 - Xchanging wins a five-year contract with Gatwick Airport Ltd 

For further information, please contact:

Xchanging Technology Services (UK)

Name: Sarah Sutton
Title: External Comms and PR Manager
Direct phone: +44 (0) 20 7780 5509
Mobile: +44 (0) 7793 423475                  
E-mail: sarah.sutton@xchanging.com

Gatwick Media Centre
Gatwick Airport press office

Direct phone: + 44 (0) 1293 505000
E-mail: gatwickmedia@gatwickairport.com


What we are
Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries.

What we do
Xchanging brings innovation, thought leadership and passion to its customers’ businesses so as to enhance performance and value. Our values are embedded into everything we do.

What we want to be
Xchanging wants to be regarded as the best provider in its chosen markets by delivering services that are recognised for outstanding quality, reliability and innovation.


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Gatwick Airport

Gatwick Airport is the UK’s busiest single-runway airport in the world. It serves around 200 destinations in 90 countries for around 34 million passengers a year on short- and long-haul point-to-point services. It is also a major economic driver for the South-East region, generating around 23,000 on-airport jobs and a further 13,000 jobs through related activities. The airport is 28 miles south of London with excellent public transport links, including the Gatwick Express. Gatwick Airport is owned by a group of international investment funds, of which Global Infrastructure Partners is the largest shareholder.